Scope and responsibility
This policy applies to the Engyne website, Engyne Cloud, the Chrome extension, and related licensing, billing, diagnostics and support services. Engyne is independent of IndiaMART. You are responsible for having permission to use each connected account and for handling buyer information lawfully.
Information we process
- Identity and workspace information: your name, email, sign-in identifiers, memberships, role and account preferences.
- Seller connections: the seller-account identifiers and session data required for your authorised Cloud connection. Engyne does not store your IndiaMART password.
- Automation information: rule profiles, keywords, schedules, limits, lead details available to your account, capture decisions, timestamps and delivery status.
- Billing: your plan, subscription status, business details, GSTIN when supplied, invoices and payment references. Our payment provider processes payment credentials; Engyne does not store your full card number, UPI PIN or bank password.
- Extension access and diagnostics: licence identifiers, device identifiers, activation status, extension version, configuration and runtime errors.
- Support and security: messages you send us, diagnostic information you share, and technical records needed to investigate errors and protect the service.
Cloud, mobile and extension data flows
Engyne Cloud processes your authorised seller session and lead data on hosted infrastructure. The phone web app accesses this same Cloud workspace; installing it does not move capture onto the phone. The Chrome extension evaluates BuyLeads in the browser, but it also communicates with licensing and support services. It is not accurate to describe all Engyne data as staying on your device.
When you use the phone-number and OTP connection flow, the verification details are processed to establish the seller session. Do not send those codes to support. Session material is sensitive even though it is not your IndiaMART password.
Why we use information
We use this information to provide sign-in and workspace access; run your configured automation; deliver leads to destinations you choose; validate licences and subscriptions; produce billing records; investigate issues; prevent misuse; and meet legal obligations.
We do not sell your data or use your lead information for advertising personalisation.
Service providers and integrations
We use service providers for authentication, hosting, databases, payments and service communications. Clerk handles Cloud authentication and a licensed Indian payment gateway handles payments. The extension's existing licensing services use Supabase. Providers receive information needed for their service, subject to their applicable terms.
When you configure a webhook, Engyne sends captured-lead events to your HTTPS receiver. You control the receiver and its access permissions. Removing a webhook stops future delivery; it does not remove copies already delivered to an external system.
Service providers may process information outside India, depending on their infrastructure. We may also disclose information where required by law or to protect the security and lawful operation of the service.
Cloud may use infrastructure and database providers different from the extension’s licensing service. Error reporting, where enabled, processes technical diagnostics. Browser push services process the subscription endpoint needed to deliver notifications. The service providers used for your workspace can change as infrastructure evolves; contact us for questions about a specific provider or transfer.
Retention and security
Operational records are retained as reasonably needed to provide the service, troubleshoot, resolve disputes and meet legal obligations. Billing and tax records may need to be kept after cancellation. Retention can differ between data categories and backups; we do not promise immediate deletion from every backup.
We use access controls and technical safeguards to protect information. No system is completely risk-free. Keep your sign-in methods secure and never send passwords, OTPs, UPI PINs or raw browser-session exports to support.
Your choices and requests
You can adjust rules and connected destinations in the product. For access, correction, export, deletion or privacy concerns, email support@engyne.space from your account address. We may verify your identity before acting. Some records cannot be deleted where retention is required by law.
Signing out, cancelling a subscription and deleting an account are different actions. If you want account data deleted, please explicitly request deletion. Data already sent to third-party destinations must also be managed there.
You may pause capture, disconnect an IndiaMART account, disable a delivery destination or revoke browser notification permission. These controls serve different purposes: pausing does not delete a stored session; disconnecting does not cancel billing; revoking notification permission does not stop capture.
Tell us which workspace and data category your request concerns. If we cannot fulfil a request, we will explain the applicable reason and how you can raise a concern with us. Statutory rights apply to the extent and from the dates required by applicable law.
Updates and contact
We update this page when our data practices change. The date above identifies the latest revision. Material changes will also be communicated where appropriate.
Engyne is operated by Arpit Bajpai, a sole proprietorship in India.
Ground Floor, 375/6, Verma ka Khet (Nirmal Estate), Near Nageshwar Mahadev Mandir, Nirmal Estate Colony, Chhindwara, Madhya Pradesh 480001, India.
GSTIN: 23FDKPB5244K1ZK
Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made under it, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of the Grievance Officer are published below.
Name: Arpit Bajpai
Designation: Grievance Officer, Engyne (sole proprietorship)
Address: Ground Floor, 375/6, Verma ka Khet (Nirmal Estate), Near Nageshwar Mahadev Mandir, Nirmal Estate Colony, Chhindwara, Madhya Pradesh 480001, India
Email: support@engyne.space (mark the subject “Grievance”)
Phone: +91 62628 12849
Hours: Monday to Friday, 9:00–18:00 IST (excluding public holidays)
Write to the Grievance Officer about the handling of your personal data, a request to access, correct or delete it, the withdrawal of a consent you previously gave, or any complaint about the service. Please include the email address on your Engyne account so the request can be matched to it.
A grievance is acknowledged within 48 hours of receipt and resolved within 30 days, as required under those rules. Where a request cannot be completed — for example where records must be retained to meet a legal or tax obligation — we will say so and explain why.
Governing law
This privacy policy and any dispute arising from it are governed by the laws of India. Subject to any non-waivable right you have to approach a consumer forum where you reside, the courts at Chhindwara, Madhya Pradesh have jurisdiction.