Once a payment is confirmed, the plan is applied to your Engyne workspace and is usable immediately from any browser you can sign in on.
What you receive
Engyne Cloud is a hosted software subscription. Paying for a plan grants your workspace the entitlements of that plan — the number of connected IndiaMART seller accounts, the daily capture allowance, and access to the web application at app.engyne.space on desktop and mobile.
Engyne for Chrome is a browser extension installed from the Chrome Web Store. A licence unlocks the paid features inside the extension you have already installed.
No tangible goods are sold, dispatched, couriered or posted. Nothing arrives by mail.
When access is delivered
Access is applied to your workspace as soon as the payment provider confirms the payment to us, which is normally within a few minutes of a successful transaction. It does not require any action from our side and does not wait for a business day.
An authorised payment mandate is not the same as a completed payment. For a recurring subscription, the provider may confirm the mandate first and collect the first charge separately. Paid entitlements are applied when the charge itself succeeds; until then your account continues on its existing trial or plan, and nothing is lost.
Delivery confirmation
Confirmation is the account itself. Signing in to app.engyne.space shows the active plan, the connected seller accounts and the remaining allowance for the current period.
A payment receipt is sent by the payment provider to the email address and mobile number given during checkout. Tax invoices are issued against the registered business details on the account.
Delivery charges
There are no delivery, shipping, handling or courier charges, because nothing is shipped. The price shown at checkout, plus applicable GST, is the amount payable.
Where the service is available
Engyne is built for sellers on IndiaMART and is sold to businesses in India. The application is reachable from any internet connection, so a subscriber travelling or operating outside India can still sign in and use the workspace.
Captured enquiries are delivered into your own systems through the integrations you configure — a signed webhook, a spreadsheet, or email forwarding. Those deliveries are covered by the terms of the integration you set up, not by this policy.
If access does not appear
If a payment has been taken and the plan has not appeared on your workspace within 1 business day, contact us with the account email and the payment reference from your bank, UPI app or card statement. We will trace the payment against our records and either apply the entitlement or arrange a refund.
Do not pay a second time to force activation. A duplicate charge caused by a delayed confirmation is refunded in full.
Contact and grievances
Engyne is operated by Arpit Bajpai, a sole proprietorship registered in India.
Ground Floor, 375/6, Verma ka Khet (Nirmal Estate), Near Nageshwar Mahadev Mandir, Nirmal Estate Colony, Chhindwara, Madhya Pradesh 480001, India.
GSTIN: 23FDKPB5244K1ZK
Email support@engyne.space or call +91 62628 12849. Support hours are Monday to Friday, 9:00–18:00 IST.
Complaints about delivery or activation may also be raised with the Grievance Officer named in our privacy policy.