Refund & Cancellation Policy

Last updated: August 20, 2026

This policy explains how cancellations and refunds work for Engyne subscriptions sold by [REGISTERED BUSINESS NAME] (GSTIN [GSTIN]). It forms part of our Terms of Service.

In short: try Engyne free for 7 days or 50 picked leads before you pay. Paid subscriptions are non-refundable, but you can cancel at any time and you keep access until the end of the period you have already paid for. You are never charged for a period you did not want.

1) Evaluate before you pay

Every new account can run a free trial — 7 days or 50 successfully picked leads, whichever comes first — on the full product, with no card required. The trial exists so you can confirm Engyne works for your catalogue and your lead flow before any money changes hands. We strongly recommend completing it before subscribing.

2) Cancellation

You can cancel whenever you like, from your account page or by emailing us. There is no cancellation fee and no notice period.

• Cancelling stops any future billing immediately.
• You keep full access until the end of the term you have already paid for — we do not cut off access on the day you cancel.
• After that date the subscription lapses and Engyne stops qualifying leads.
• Your settings and keyword lists are retained for 90 days, so resubscribing later picks up where you left off.

3) Refunds

Paid subscription terms are non-refundable, including partial or unused periods. Because a full-featured free trial is provided before purchase, we do not offer refunds for change of mind, for lack of usage, or for commercial results that did not meet expectations.

We will refund in these situations:

• Duplicate or accidental charge — you were billed more than once for the same term.
• Billing error on our side — you were charged the wrong amount or after cancelling.
• Prolonged unavailability — Engyne is unusable for an extended period due to a fault on our side that we cannot resolve. Outages caused by changes to IndiaMART are excluded, though we will always work to restore compatibility.
• Failure to deliver — payment succeeded but your subscription was never activated and we could not activate it.

Where a refund is due we process it to the original payment method. Approved refunds are initiated within 5 business days; your bank or card issuer typically takes a further 5–7 business days to credit it. Refunds are always returned to the original method — we do not pay refunds in cash or to a different account.

4) How to request a refund

Email support@engyne.space with your account email, the payment date, and the invoice number or payment reference. We acknowledge every request within one business day and give a decision within 5 business days.

5) Failed payments

If an automatic renewal fails, we retry and email you a link to update payment. Your access continues during a short grace period. If payment is still not completed by the end of that window, the subscription is suspended until it is settled. No refund is due for time lost to a failed payment on your side.

6) Upgrades and downgrades

You can move to a longer term at any time; the new term starts when the payment is confirmed. We do not pro-rate or refund the remainder of the term you are leaving, so the best time to switch is at renewal.

7) GST

All prices are shown inclusive of 18% GST. Any refund is made inclusive of the tax originally charged, and a credit note is issued against the original tax invoice.

8) Contact

[REGISTERED BUSINESS NAME]
[PRINCIPAL PLACE OF BUSINESS — full address with PIN]
GSTIN: [GSTIN]
Email: support@engyne.space
Phone: +91 62628 12849