Pausing the engine, disconnecting IndiaMART or removing the phone app affects operation. To stop future subscription charges, cancel renewal and keep the confirmation. For a past charge, send a separate refund request.
Try the workflow first
The Cloud trial lasts 7 days or 10 captures, whichever comes first, for one seller connection. No card is required to begin. Use the trial to review the interface, rules and fit for your business before choosing a paid plan.
Create your account and complete setup in the app, where your trial status and remaining allowance are shown. Signing up does not authorise a paid subscription.
Cancel a renewal
To cancel future renewal, email support@engyne.space from the account email before your renewal date. Include your workspace and subscription or invoice reference. Keep the cancellation confirmation.
Cancellation stops future renewal and normally leaves your paid access available until the end of the current term. Uninstalling the extension, closing a tab or signing out does not cancel a subscription. If you cannot access billing, contact support.
Account deletion is a separate request. Retention and deletion are explained in the privacy policy.
When a refund is available
Subscription fees are generally non-refundable once access has been provided. We do not issue refunds for a change of mind, unused time, fewer leads than expected, or commercial results that do not meet expectations.
We refund verified cases of:
- Duplicate charges for the same subscription term.
- Our billing error, including an incorrect charge or a charge after an effective cancellation.
- Failure to activate, where payment succeeded but access was never provided and we could not resolve it.
- Prolonged unavailability caused by us that makes Engyne unusable and cannot be resolved. Third-party changes or outages are assessed separately based on the service affected and your applicable rights.
This policy does not limit any refund or other remedy required by applicable law.
Request a refund
Email support@engyne.space with your account email, payment date, invoice or payment reference, and a short explanation. Do not send card details, passwords, OTPs or UPI PINs.
We acknowledge requests within one business day and aim to provide a decision within five business days. We may need additional information to verify the transaction.
Refund method and timing
Approved refunds are initiated within five business days to the original payment method through the payment provider. The bank or payment provider may take additional time to credit the amount; timing depends on the method. We do not send refunds in cash or to a different account.
Where tax was charged on a refunded amount, the corresponding tax adjustment and credit note will be handled against the original invoice as applicable. Published Cloud subscription prices exclude GST.
Failed payments and plan changes
A failed or pending payment is not a confirmed subscription. Check the transaction and subscription status before paying again. If money was debited but access is missing, share the payment reference with support so we can reconcile it.
Review the amount and effective date shown before confirming an upgrade, additional seller account or billing-period change. A plan change does not automatically entitle you to a refund of the current term. Contact us before changing plans if the treatment of your remaining term is unclear.
Existing extension licences with separately agreed terms continue under those terms. Contact support about a Cloud migration before purchasing a replacement subscription.
Contact
Engyne is operated by Arpit Bajpai, a sole proprietorship in India.
Ground Floor, 375/6, Verma ka Khet (Nirmal Estate), Near Nageshwar Mahadev Mandir, Nirmal Estate Colony, Chhindwara, Madhya Pradesh 480001, India.
GSTIN: 23FDKPB5244K1ZK
Chrome extension orders and Cloud migration
These subscription cancellation instructions apply to Engyne Cloud. A separately purchased Chrome extension licence or setup package keeps the refund and support terms stated in its order. Where no different terms were agreed, contact us about duplicate charges, billing mistakes or access that was not provided.
Uninstalling either product does not cancel a Cloud renewal or request a refund. Moving from Chrome to Cloud does not automatically refund the extension order or transfer its remaining value. Confirm any migration credit or bundle in writing before purchasing.
No separately agreed term limits a refund or other remedy required by applicable law.
Governing law
This refund and cancellation policy is governed by the laws of India. Subject to any non-waivable right you have to approach a consumer forum where you reside, the courts at Chhindwara, Madhya Pradesh have jurisdiction.